Frequently asked questions
Shipping & Delivery
We ship worldwide with 7-30 business days processing time to ensure your stage wear is carefully prepared and quality-checked before it leaves our hands. Every order includes tracking information so you can monitor your delivery every step of the way. We partner with reliable carriers to guarantee your costumes arrive safely and ready for your next performance.
Size Guide
The perfect fit is essential for confidence on stage. Our detailed size guides and measurements help you find your ideal size before ordering. Stage wear sizing differs from everyday clothing, and we provide comprehensive charts for each product category. If you're between sizes, we recommend sizing up for optimal movement and comfort. Our team is always available to provide personalized sizing assistance—just reach out!
Returns & Exchanges
7-Day Quality Guarantee. We stand behind our products and want you to feel confident in your purchase. If your order arrives damaged or doesn't match what you ordered, we accept returns within 7 days of delivery.
Return Eligibility: Returns are accepted only for items that arrive damaged or don't match the product description or your order. Items must be unused, unworn, and in original condition with all tags and original packaging intact. Proof of purchase is required.
Return Process: Contact our customer service team to request return approval before shipping your item back. Please note that customers are responsible for return shipping costs. We'll guide you through the process to make it as smooth as possible.
Final Sale Items: Custom-designed items are final sale due to their personalized, made-to-order nature. All other stage wear items are eligible for returns under our 7-day quality guarantee if damaged or not as described.
Your satisfaction matters to us. If you have any concerns about your order, reach out to our team—we're here to help.